Support

Open a plane a friend sent

Tap the link. With the game on your phone it opens straight in Paper Labs: Flight, with your friend’s plane on the catapult. If the link opens in your browser instead, tap Open in Paper Labs.

You can also copy the code from the plane’s page, then tap Got a code? in the game and paste it. A friend who installs the game from the plane’s page gets the plane offered the first time the game opens.

Get the full game back

The full game is a one-time purchase, tied to your Apple Account or Google account.

• iPhone and iPad: open Settings in the game, or the Unlock window, and tap Restore purchase. Use the same Apple Account you bought it with.
• Android: the purchase comes back by itself when the game starts, signed in to Google Play with the same account.

Refunds

Apple and Google handle payments, so they handle refunds too: on iPhone and iPad at reportaproblem.apple.com, and on Android through Google Play’s refund page. We can’t see or refund store payments ourselves.

Leaderboards and achievements

To see your scores and silver planes next to other players’, sign in to Game Center (iPhone and iPad: Settings, then Game Center) or Google Play Games on Android. Without it, everything you win is still kept in the game.

A new phone

Your planes and progress are kept on your phone; there is no cloud save of our own. Restoring a new phone from your old phone’s backup (iCloud or Google) usually brings them along. Deleting the game deletes them.

Language

The game speaks your phone’s language when it is one of its 15, and you can pick another in the game’s settings.

Write to us

How we handle your information: privacy policy.